Enera has raised a £1.5 million pre-seed round led by Lakehouse Ventures, with participation from Divergent Capital, Masia and a number of angels, including eight founders from across the ecosystem. Enera is an AI driver experience platform for electric vehicle (EV) charging. The round marks Lakehouse Ventures' first investment outside of the US, and the funds will accelerate pilots already underway with leading UK Charge Point Operators (CPOs) and support Enera's expansion across Europe.
Electric vehicles outsold petrol vehicles across Europe for the first time in December 2025, but the charging industry has struggled to keep pace. Charging operators report 99% charger uptime, yet 29% of charging sessions still fail, leaving a gap between what the hardware reports and what drivers actually experience. CPOs currently rely on outsourced helplines to support struggling drivers, but these call centres are not staffed by EV experts, suffer chronic turnover, and leave drivers waiting during peak hours. When a driver does reach an agent, the helpline is not structurally equipped to capture the data needed to explain why a charge failed.
Enera's Control Room ingests every driver support call, telemetry signal and backend log, then uses AI to identify why drivers are unable to charge, giving operators visibility into exactly where the experience is breaking down. Enera then rolls out bespoke AI Support Agents to address the biggest pain points, taking helpline calls, troubleshooting issues live, proactively monitoring the network and reaching out to drivers before issues arise. Drivers receive instant, technical support around the clock, while CPOs gain a network where every charging session has the best possible chance of succeeding, along with the data to build a network that drivers can trust.
Enera was founded in 2025 by Nicholas Marquardt, previously at Papaya, Arrival, Zoomo and Greentech Capital Advisors, and Arnaldo Vera, previously at Schneider Electric, MongoDB and Handoff.ai. Enera is headquartered in London and Barcelona.
EV charging is the sharpest example of a much bigger problem: the world increasingly runs on distributed, connected hardware, but when something goes wrong the person standing in front of it isn't an engineer. Operators can't see where their experience is breaking down, and users carry the cost. We are building the AI recovery layer for that entire category of infrastructure, starting where the pain is sharpest and the market is growing fastest.
AI customer support has been one of the most well-funded categories of the last two years, but almost all of that capital has gone into asset-light industries. Enera is one of the first teams we have seen credibly take this technology into asset-heavy infrastructure, where the stakes are higher and the integrations are harder. We are excited to back Nicholas, Arnaldo, and the team as they prove it out in EV charging and open up a much larger opportunity from there.
