Kaizan, an AI platform for enterprise client service teams, has raised up to £2.5 million in funding led by Pembroke VCT, with participation from Velocity Capital and industry angels. The platform helps organisations analyse communications and account data to manage and grow client relationships. Funding will accelerate US expansion and development of Kaizan’s AI platform.
Client relationships often generate the most value for businesses, but signals that indicate their health are spread across emails, calls, chats and internal systems. Kaizan brings these signals together by unifying and analysing communication and account data to provide a view of client health. AI agents built on the platform help account teams detect dissatisfaction, improve service quality and identify opportunities to grow revenue from existing clients. Case studies show Kaizan can save account managers more than five hours per week while increasing average revenue per client by over 20%.
Founded in 2022, Kaizan supports enterprise clients across the UK, US, Europe, the Middle East and Asia-Pacific, processing communications in over 30 languages. Customers include Gravity Global, Tradedoubler and The Gap Partnership. Founded by Glen Calvert and Pravin Paratey, the team brings experience from building and scaling technology businesses, with previous roles including founding Affectv and Struq, and senior engineering roles at Facebook and OVO.
Kaizan operates within a global CRM market projected to grow from $73 billion in 2024 to $163 billion by 2030, with AI-led solutions expected to account for a growing share. Demand is increasing for systems that can interpret client signals and guide account teams on actions to improve outcomes.
Client relationships are where businesses create and lose the most value, but the signals that show whether those relationships are healthy are often buried across inaccessible and siloed data; emails, calls, meetings, and internal systems. Kaizan brings those signals together to give client-facing teams and their AI Agents the insight they need to strengthen relationships and grow accounts. Systems of record were built to store data about clients. We’re building the system of action that proactively works 24/7 to help companies increase client ROI and revenue. With Pembroke’s support, we’re excited to accelerate that vision.
Kaizan addresses key operational challenges faced in service-led organisations, using advanced communication and sentiment analysis to deliver a single, unified view of client health, enriched with actionable insights. From the outset, we have been impressed by Glen and Pravin, with their deep sector expertise, clear articulation of the growth strategy, and a well-defined development roadmap. We are excited to be supporting the team as they embark on the next phase of growth.
