UK-based Inntelo AI has raised more than £500,000 in a pre-seed funding round to fuel the commercial growth of its AI Concierge platform to support ongoing customer deployments and integration with property management systems.
The round was led by VC fund Haatch and its partner British Business Bank, with participation from Look AI Ventures. The round also included support from several angel investors, including former executives from Trip.com, DocuSign, and others. It follows an earlier £120,000 investment from Antler at the company’s inception.
Founded in 2024, Inntelo AI is reportedly the UK’s first AI Concierge platform, combining conversational and agentic AI to transform hotel communication, personalisation, and operations.
Inntelo AI was co-founded by CEO Asif Alidina, who has previously worked for over a decade in hotel housekeeping and facilities management. This is combined with a newly announced global advisory board of senior operators, technologists, and academics from companies including Accor, Fairmont, and Hilton.
Their AI aims to streamline guest interactions, automate routine tasks, and unlock new revenue opportunities, saving time for staff, and enhancing team efficiency.
Inntelo AI’s platform combines guest and team communication seamlessly, leveraging both conversational and agentic AI to improve the guest experience while delivering real operational efficiencies.
The Inntelo AI Concierge automates guest enquiries via WhatsApp or phone and converts them into coordinated tasks, improving team responsiveness across all departments, including housekeeping, maintenance, food and beverage outlets, spas, and other services the hotel provides.
While all industries are undergoing AI transformation, Inntelo AI explains that hotels face unique pressures: growing competition, rising costs, and the need to attract a new generation of workers. At the same time, real estate owners, brands, and operators are re-evaluating their models as AI becomes capable of delivering human-like guest interactions and improving team coordination at scale.
Inntelo’s solution is built with deep domain expertise and aims to benefit all key stakeholders – hotel guests, teams, brands, and owners.
The company has already gained traction with both independent and franchised hotels, including Radisson and Wyndham branded properties in the UK, UAE, and across Europe, with more hotels currently being onboarded.
The Seed funding will help accelerate the company’s commercial growth, expanding sales and marketing while supporting ongoing customer deployments and integration with property management systems.
